ZORA NEDIMOVICH

bosanka1959@gmail.com

(469) 988-9372 cell

 

OBJECTIVE

To seek employment in a position that I will be suited for, and to be a part of an organization where hard work will be rewarded and where career advancement will always be a possibility.

 

PROFESSIONAL EXPERIENCE

 

BGF GLOBAL

Safety Specialist

9/15-Present

Audit driver’s logs. Quickly check reported miles for accuracy, track driver toll receipts, track driver fuel receipts, and check reported miles for related hours of service violations. Checking and recording for driver violations, including 11-hour, 14-hour, speeding, cumulative, and other DOT and trucking company rules and regulations. Making sure logs are up to DOT regulations. Meeting with new hired drivers, explaining everything about safety and DOT regulations.

 

HN TRANSPORT

Dispatch

5/2015 – 9/15

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. Arrange for necessary repairs in order to restore service and schedules. Receive or prepare work orders.  Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules. Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications. Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.

 

BELK.INC

Bridal Specialist

09/2011­05/2015

Advice young couples for all items in the store, to register, regarding their wedding day. Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Demonstrate use or operation of merchandise. Place special orders or call other stores to find desired items.

 

FLORIDA BLUE

Customer Service

12/2014­02/2015

Provide a customer friendly service experience for customers with questions regarding health care, health insurance (benefits, claims, premium payments, and enrollment) or other related topics Respond to telephone and web based inquiries and initiate telephonic follow-up when appropriate Use web based tools and other aids to facilitate and teach customers to use resources, tools, information on their health care and health care costs most effectively. Schedule and conduct group and individual information sessions. Ensure customers understand their products, benefits, tools and how to use them. Provide support for special events and projects for the general public in Florida Blue locations. Moderate to heavy keying.

 

PARALLON BUSINESS PERFORMANCE GROUP

Refund Specialist

06/2014­10/2014

Review Reimbursement worksheet with attached documents to resolve credit balances; Initiate refunds or identify overpayments to clear credit balance; Handle phone calls from patients concerning accounts; Research returned hospital refund checks. Apply voids to accounts as necessary and reissue refunds; Document collection system clearly and concisely; Work mail inquiries in a timely fashion; Prepare zero payment lines with description in comment field; Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

 

BANK OF AMERICA

Senior Post Closing Specialist

04/2011­02/2014

Clearing defects found in the loan file by the File Reviewer. Evaluate and resolve defects identified during the File Review process. Communicates with staff, customers/clients, realtors, brokers, counsel, title companies, etc. to respond to inquiries, resolves problem and obtain additional documents needed to complete the file in a timely manner. Perform research. Determine next steps after obtaining information. Create resolution letters within Pinnacle using templates. Make sure those downstream areas such as Servicing, Secondary Marketing and loan delivery processes and timelines are not adversely affected.

 

J. P. MORGAN CHASE

Funder

06/2010­02/2011

Runs Internal Hold report, investigates all underwriting files and sends updated information to colleagues. Cross Train in overall Mortgage Servicing functions to be able to assist members with all mortgage issues. Actively participate in Mortgage Servicing Call Center. Provide on-the-job training for all Mortgage department staff as to booking procedures. Generate Welcome letters for new mortgage loans. Conduct Mortgage Servicing welcome calls. Review of closing documentation for data accuracy required prior to funding of loans (Conventional and Government, Purchase and Refinance). Confirm all necessary documentation is complete and accurate (HUD, Note, Mortgage, Property Appraisal, Flood Certificate, Final 1003, 92900, Credit report, Underwriter Approval Documents, etc.). Accurate data input into computer systems in timely manner. Maintain accurate notes for each file after review has been completed and file is ready Senior Funding. Maintain all quality and quantity standards in a production environment. Maintain a positive attitude and being an effective communicator. Disburse funds according to Mortgage Proceeds summary. Confirm disbursement amounts and date for accuracy with funded amounts for GL balancing. Perform follow-up on all files for funds not received within two business days of funding dates

 

BANK OF AMERICA

Settlement Services Specialist

03/09­12/09

Receive file from production supervisors, check on docs. Original documents sent to address on the 1003, copies put back in file. Cancel file and keep them 29 days in cancellation department, then send them in California. The files which have some issues send back to p/s or u/w, to solve the problem. Update all notes in the system, and canceling file put on canceling spread sheet. Identifying closed loan documents specific to the loan type and transaction, reviewing the documents to ensure that they have been signed correctly, stacking the documents (as needed) in appropriate order, and sending them to corporate/file receipt in a timely manner per procedure. Shipper will utilize current Post closing checklists to ensure that all required closing and state specific documents are obtained in order to submit a complete closed loan, escalating missing document and error issues to their supervisor as needed.

 

EDUCATION

Mechanical Technical High School,

Banovici, Bosnia

 

SKILLS AND LANGUAGES

Communication ­ communicates clearly and concisely, verbally and in writing, Customer orientation ­ establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations, Interpersonal skills ­ able to work effectively with other employees, patients and external parties PC skills ­ demonstrates proficiency in Microsoft Office applications and others as required Policies & Procedures ­ demonstrates knowledge and understanding of organizational policies, procedures and systems, Basic skills ­ able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately Microsoft Word, Excel, Outlook, AS400, Pinnacle, iPortal, 10­Key (90p/m) Speak Serbo- Croatian (Bosnian)